Shipping and Return Policy
When you purchase from us at OfficeDesk.com, you agree to all of the terms and conditions, including the terms of our return policy .
We proudly offer free shipping on all orders at OfficeDesk.com. The only stipulations are that you must have a physical address (no P.O. boxes) and you must be in the 48 continental states. Most of our manufacturers will ship to Alaska, Hawaii, and Canada, but there are extra fees associated with such orders. Contact us for a shipping quote if you live in Canada, Alaska, or Hawaii. We ship some of our products via FedEx or UPS, and heavy products or larger orders ship through various heavy freight companies (LTL). Our products are packaged properly to ensure you receive your products in perfect condition.
Please be aware that whenever possible, we add on the highest service level with our LTL (heavy freight) carriers, which is called "inside delivery." However, these carriers will not deliver these sometimes heavy boxes to the room where you want them to go, due to their insurance limitations. Typically inside delivery means they will lift the boxes off the back of the truck and get them to the first dry area in your business or residence. For residential locations, this is often a garage. Items shipped with FedEx or UPS will be delivered to your door but also will not be carried inside. This is your responsibility as the receiver of the shipment.
RECEIVING SHIPMENTS - IMPORTANT INFORMATION
When you receive an LTL shipment, you or a representative must be present at the delivery location, since the package must receive a signature before being left. The reason LTL carriers require a signature on all shipments is so that they can have a record that the shipment was received in perfect condition. So when you sign your name on the line, you are stating that this shipment is in perfect condition. The reason they want this record is because by nature of being heavier and bulkier, LTL shipments are damaged more often than FedEx (small freight) shipments. The delivery agent may push you for a quick signature, just telling you to look over the box and then sign. However, please do not sign without inspecting. If the agent rushes you, please tell the agent you have 15 minutes to inspect per the carrier by-laws.
Please follow this course of action when receiving shipments:
1. Inspect the boxes from all angles.
1a. If the boxes look to be in perfect condition, you can sign the delivery slip and accept the shipment.
1b. If the boxes have damage to them, we recommend opening up any damaged boxes to check for damages. First, please take pictures of the damage you see to the boxes. Then, while opening the box(es), please be careful with them and cut the tape with a box cutter if possible to avoid damaging the boxes.
2. While inspecting, if you see any damage to the piece inside, please take pictures of that damage before closing the box back up. Please write “Damaged” in large letters on the signature line. You can sign or initial for the delivery next to that. This enables us to make a claim on the damaged portions. (You can follow the same course of action if there are damages to the boxes but the carrier refuses to let you open the box, which happens occasionally).
3. Should you have to write “Damaged” on the delivery slip because of damages you found or suspect, please email us at firstname.lastname@example.org to let us know right away, and please include the pictures you took of the damage to the box(es) and/or product(s). We will then get to work on sending you replacement pieces, as well as making a claim for the damages with the carrier on our end.
DEFECTIVE PRODUCTS OR MISSING PARTS
The vast majority of our orders are delivered in perfect condition. Occasionally, however, products are found to have defective or missing parts. In this case, replacement parts will be shipped to you free of charge.
If, however, you want to return the item due to defective parts instead of waiting for replacement parts, you will be responsible for a standard return, which will include restocking fees and return freight charges. We strongly encourage you to wait for replacement parts in this case.
If you place your order and immediately change your mind, you may cancel your order without strings attached. Just call or e-mail us to cancel your order. However, once your order has been submitted to the manufacturer (but has not yet been shipped), you will be charged a $25 order cancellation fee.
Once an item has been shipped and/or received, in some cases you are simply unable to return that item (for example, if a product is out of production, or if the regulations of the manufacturer dictate so). If no return will be accepted by the manufacturer, you may not return the item and simply must accept it (this does not include instances of damage--see above for those details).
If the manufacturer will accept a return, you must follow these requirements/steps to make a return:
** Please note: do not rip boxes apart when your desk is received, or throw the boxes or packing materials away, or a return may become impossible. Most manufacturers will only accept a return if the product is in the original box with packing materials.